Help, in the words on your screen.

01 · Signing in

Cannot sign in

If you have forgotten your password, reset it from the sign-in screen: the code comes on WhatsApp to the phone number on the account. If you are staff and your account stopped working, ask the shop owner to check that it is switched on in Staff. Never share a password or a one-time code with anyone, including someone who says they are from BillCountr.

• Forgot password: reset from the sign-in screen
• The reset code comes on WhatsApp
• Staff: ask the owner to check your account
• Never share a code or a password

02 · Signed out

Signed out on one phone after signing in on another

Each person can be signed in on one device at a time. It is what keeps their bill numbers in order. Signing in on a new phone signs the old one out. If the old phone has bills that have not synced, sync it first; BillCountr asks before it signs the other device out.

03 · Missing

A screen or a button is missing

What you can see depends on your role and on your shop's plan. A cashier does not see reports, profit or settings, and some features belong to a paid plan. If you think you should have something, ask the shop owner.

04 · Bill total

A bill total looks wrong

Check whether the prices include GST or have it added on top (that is a setting), and whether the shop bills CGST and SGST or IGST. Then check the quantities, any discount and any extra charges on the bill.

• Prices with GST, or GST added on top
• CGST and SGST, or IGST
• Quantity and unit on each line
• Discounts and extra charges

05 · Wrong bill

A saved bill is wrong

A saved bill is never edited. Cancel it and make it again: the original stays on record, marked cancelled, and its stock and udhaar are reversed. Staff can do this for their own bills; the owner can do it for any bill.

06 · Stock

Stock does not match the shelf

First check whether bills made without internet are still waiting to sync. If they are, the stock will catch up when they do; adjusting it now would count the same sale twice. Then check the unit and quantity on recent bills. Adjust stock only for a real difference you have counted.

07 · Udhaar

A customer paid an old due

Open the customer, take the payment, and choose which bills it clears and how much goes against each. The bills themselves do not change; each shows what is still open on it, and a receipt prints for the money you took.

08 · Sync

It says Offline, Pending sync or Syncing…

Your work is saved on the phone. Keep billing. Do not make the same bill again. When the internet comes back it sends by itself, and each item shows Synced once it has.

09 · Conflict

It says Conflict

Something could not be applied as it was: for example, stock changed on another phone, or two phones used the same bill number. Read the reason shown rather than retrying; a bill-number clash is set aside for the owner to review, and nothing is thrown away.

10 · Reports

A report looks short

Check the date range first. A cashier sees no reports, and their bill list shows only the bills they made; the owner and managers see the whole shop. Cancelled bills and estimates are not counted as sales.