Account deletion
The shop owner can delete a BillCountr shop from the app or from the dashboard, without asking anyone. It happens 7 days later, and it can be stopped at any point before that.
Who can do it
The shop owner
How long it takes
7 days from the request
Can it be stopped
Yes, until that day
Need help
support@billcountr.com
What you need to know
8 topics
01 · In the app
Open BillCountr and sign in as the shop owner. Tap More, then Shop settings. Under Account, open Delete this shop. Read what will be removed, type your shop's name in the box, and tap Delete this shop.
02 · In a browser
Sign in to the BillCountr dashboard on a computer or a phone browser as the shop owner. Open Settings, then Delete this shop under Account. It asks for the same confirmation as the app, and it is the same request: doing it in one place is enough.
03 · What goes
Everything your shop put into BillCountr, including the pictures you uploaded. On the day of deletion it is removed from BillCountr's servers.
04 · What stays
BillCountr keeps the bills it sent you for your plan, and the shop name, address and GSTIN printed on them. Tax law says we must keep those bills for several years, so they are not ours to delete on request. They show what you paid BillCountr and when. They do not contain your stock, your customers, your udhaar or the bills your shop made.
05 · Your plan
Asking to delete also stops your plan, so nothing more is charged after you leave. If you then keep the shop, the plan does not start again by itself: choose a plan again from Settings when you want one. Nobody is signed up to a year of payments because they changed their mind.
06 · Timing
Your shop is deleted 7 days after the request. Until that day nothing changes: you can keep billing, taking payments and recording udhaar, and your staff can carry on too. The same screen you asked from has a Keep my shop button, so the owner can stop it right up to the last day. After that day the shop and everything in it are gone, and nobody can bring it back.
07 · Staff
Only the owner can delete a shop, because it ends the books for everyone who works in it. If you want your own account removed instead of the whole shop, ask the owner to remove you from Staff. That switches off your sign-in and frees your phone number and email to use somewhere else. The bills you made stay on the shop's record, because a shop's bill numbers have to stay unbroken for GST.
08 · Help
Write to support@billcountr.com from the phone number or email on the account, and say which shop you mean. We check who you are before we touch a shop, so expect us to ask. If you can still sign in, the screen in the app is faster and you stay in control of it.
Common questions
Yes, if you are the shop owner. The screen is in the app under More, Shop settings, Delete this shop, and in the dashboard under Settings. Nobody has to approve it and you do not have to write to us first.
Sign in as the shop owner, tap More, then Shop settings, then Delete this shop under Account. Type your shop's name to confirm and tap Delete this shop. Your shop is removed 7 days later.
Yes, at any time in those 7 days. Open the same screen and tap Keep my shop. Nothing has been removed until that day, so your shop carries on as it was.
No. Removing the app takes it off that phone only. Your shop, its stock, its customers and its bills stay on your account until the shop is deleted from the screen in the app or in the dashboard.
Their sign-ins for that shop stop working on the day it is deleted. They keep their own phone number and email, so they can be added to another shop or start one of their own.
Asking to delete stops the plan too, so you do not have to do it separately and nothing more is charged. If you keep the shop afterwards, choose a plan again from Settings; it does not start again on its own.
Written for what BillCountr does today. If a step on your screen does not match what you read here, write to support@billcountr.com and tell us which one.
